VOIP And Telecommunication

 

Hosted VoIP Business Phone Service and More…

 

When’s the last time you were excited about your business phone service? With Insight you will be. By leveraging the power of business VoIP technology, Insight’s Virtual Office gives you all the business phone service features you need to get your work done now—and takes it to a whole new level. And it’s all delivered right over your Internet connection.

 

Insight’s business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions.

VOIP and Telecommunication Company

Phone System

• Auto Attendant
• Contacts Directory
• Directory Assistance Listing
• Extension Dialing
• Hosted PBX
• Local Number Porting (LNP)
• Music on Hold
• Ring Groups

Business Features

• 3-Way Calling
• Advanced Call Forwarding
• Conference Bridge
• Caller ID Blocking
• Caller ID with Name
• Call Waiting
• Call Transfers
• Call Park
• Direct Phone Number
• Do Not Disturb (DND)
• Group Intercom Paging
• Internet Faxing*
• Unlimited Calling
• Voicemail
• Voicemail to Email

Mobility

• Mobile app for iPhone/iPad
• Mobile app for Android
• Softphone

Virtual Call Center

Virtual Call Center is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions. The Virtual Call Center works with Virtual Office VoIP phone service to give you an easy-to-use yet extremely powerful contact center.

THE FASTEST, EASIEST WAY TO DEPLAY A WORLD- CLASS VIRTUAL CALL CENTER

• Low start-up costs, low monthly fees—Implement with no hardware (except phones) to install or manage, just one low monthly fee.
• Advanced call center features—Empower your team with advanced capabilities like skills-based routing, multimedia queuing, and realtime monitoring and reporting.
• Your agents, anywhere—Unite local and remote agents under one virtual call center. All information is routed through our hosted call center application, so you can establish routing rules and agent groups without limiting you to a single physical location.
• Get started quickly—Deploying a call center is now fast and easy; our jumpstart program gets you up and running fast.
• Change is good—Configure your call center or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support helpdesk, or a customer service department, we have a solution for your business.

Virtual CALL Center Benefits

• Route callers to the agent with the right skills—Customize and use multi-media queue to quickly route customers to the most appropriately skilled agents, reducing the number of times customers are transferred. Callers will never feel “lost” or talk to someone who cannot help them.
• Improve your customer service—Customizable reporting functions as well as call monitoring and SLA management allow you to set and consistently meet your service levels for your customers.
• Start immediately—Start taking calls in as little as six hours. Hands-on Jumpstart training program gets your contact center up and running quickly. Virtual Call Center requires no hardware, software, or technical team to run the call center.
  Simplify operations—Changes are simple and easy so can you spend time on customer service, not on call center configuration.
• Grows with you—No need to pay for more seats than you need. Start small and grow with a scalable solution and the pay-as-you-grow pricing model.
• Use a distributed workforce—Employ at-home agents. Use multiple locations. No matter how spread out your workforce is, your call center functions as seamlessly as a single entity.
• Security—Through the use of professional data center facilities, encryption protocols, and world-class security procedures, providing higher security levels than most traditional on-premise solutions.
• Reliability—Virtual Call Center solution has a proven track record for providing over 99.99% uptime so you can rest assured that customers will be able to reach your agents just about any time they call, day or night.

Get Started!

• Schedule a Free Consultation
• Become on of the many Insight clients